Ordering: Orders can be placed by e-mail, phone, fax, post or through the secure ordering system on this web site.

Carriage: UK Mainland only. For all other destinations please contact us. All orders above 1 kg and all liquid products are sent by carrier at a cost of £12.50.

Smaller orders of solid items (wax, pigments, wallpaper paste) are sent by 1st Class Post at a cost of £6.50.

The ordering system calculates the carriage/postage charges automatically. You can check your order and carriage cost at any time before completing.

Delivery time: Orders are dispatched promptly, but please allow 5 working days for delivery.

Payment: Payment can be made by most major credit or debit cards, or by cheque made payable to "NUTSHELL" (send to NUTSHELL NATURAL PAINTS, PO BOX 550, Exeter, EX1 9FL). All goods must be paid for in full prior to dispatch.

After sales service: We are pleased to answer your queries by e-mail and offer advice for you to get the most out of using our products.

Returns: Goods should be checked on arrival, in the presence of the delivery driver. In the event of any damaged or missing goods, notification must be made by e-mail immediately, and where appropriate, any goods returned to NUTSHELL within 7 days. Should you wish to return any unused or unwanted items, they may be returned within 28 days, providing that they are unopened and in good condition. A charge of £5.00 or 10%, whichever is the greater, will be made to cover administration. Goods that are not in a satisfactory condition on return have to be paid for in full. Please contact us before returning any goods. This service is entirely at the discretion of NUTSHELL NATURAL PAINTS and may be withdrawn without notice.

Disclaimer: Colour reproduction, technical advice and product descriptions in our literature and website have been made to the best of our current technical knowledge and experience. Please note that colours and finishes may vary from time to time due to natural variation in the ingredients. Products and colours should always be tested for suitability by the consumer, including allergy sufferers; full declaration of contents of each product is available on request.

Our technical information sheets serve as an aid to the trade and end-user. They are periodically updated and previous information then loses its validity. Any technical advice or recommendation made by NUTSHELL, direct or implied, does not replace the trial for suitability of product and surface by the consumer.

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